1. Who we are

Menopathway Ltd (“Menopathway”, “we”, “us”, “our”) provides a decentralised, clinician-led menopause and women’s health platform incorporating symptom tracking, longitudinal analytics, and clinician-facing decision support.

2. Nature of the service

The Service may include:

• Educational content and structured information resources
• Symptom tracking and longitudinal views
• AI-assisted decision support (for clinician review)
• Messaging and consultations where contracted and clinically appropriate
• Diagnostics ordering and results integration where available

The Service is designed to support clinician-led care. Any AI outputs are decision support only and do not provide autonomous diagnosis or prescribing.

3. Not emergency care

Menopathway does not provide emergency medical services. If you have urgent symptoms, severe pain, thoughts of self-harm, or any red-flag symptoms, seek urgent medical care immediately (e.g., call 999/111 or contact your GP as appropriate).

4. Eligibility

You must be 18 years or older to use the Service.

5. Accounts and security

• You are responsible for keeping your login credentials secure.
• You must provide accurate information and keep it up to date.
• You must notify us promptly of any unauthorised use of your account.

6. Subscriptions, fees and cancellation

• Subscription tiers determine access to features and included services.
• Prices and billing frequency are displayed at purchase and may change with notice.
• You can cancel in accordance with the cancellation instructions provided in the Service and applicable consumer law.

7. Clinical services and professional responsibility

Where clinical services are provided, they are delivered by appropriately qualified clinicians operating under applicable professional and regulatory standards. Clinical decisions are made by clinicians, not by automated systems.

8. Acceptable use

You agree not to:

• Attempt unauthorised access, disrupt the Service, or probe security.
• Upload or submit unlawful, harmful, misleading, or infringing content.
• Reverse engineer, scrape, or misuse the Service, including any AI components.
• Use the Service in a way that could harm others or compromise safety.

9. Privacy

Our Privacy Policy explains how we process personal data, including health data where applicable. By using the Service, you acknowledge that policy.

10. Intellectual property

The Service, including software, content, branding, designs, and documentation, is owned by or licensed to Menopathway. You may not reproduce, distribute, or create derivative works without written permission, except as permitted by law.

11. Availability and changes

We may update or modify features to improve safety, compliance, and performance. We aim to keep the Service available, but do not guarantee uninterrupted access.

12. Disclaimers

To the extent permitted by law, the Service is provided “as is”. Menopathway does not guarantee specific health outcomes. Information provided is not a substitute for professional medical advice, diagnosis, or treatment.

13. Limitation of liability

Nothing in these terms excludes or limits liability where it cannot legally be excluded (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation). Subject to that, Menopathway is not liable for indirect or consequential losses.

14. Termination

We may suspend or terminate access if you breach these terms or misuse the Service. You may stop using the Service at any time.

15. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.

16. Contact

For legal enquiries: [email protected]